Administrative Office Management Certificate Course Outline


Chicago ORT Technical Institute’s Administrative Office Management (AOM) program is an innovative and advanced approach to today’s business and customer focus workforce.

This program is available both day and evening, meeting five times per week. The program meets approximately 5 hours per class session for a total of 24 hours per week. Students are required to take Employment Preparation and Communication & Customer Relations courses. This brings the program’s length to 34 semester credit hours or 720 classroom hours. The program comprises of approximately 30 weeks of instruction for both day and evening programs.

Course Number Course Title Total Hours Academic Semester Credit Hours
Module One: Front Office
EN100 Communication & Customer Relations 60 3
CP140 Word Processing & Presentation Applications 60 3
CP210 Spreadsheet Fundamentals 90 4
Module Two: Human Resources/Management&Marketing
BM100 Introduction to Business & Ethics 60 3
BM120 Principles of Management 60 3
BM130 Principle of Marketing 60 3
Module Three: Finance & Accounting
BM140 Introduction to Finance 60 3
AC111 Principles of Accounting 1 90 4
AC260 QuickBooks for Accounting 1 90 4
All three modules are required to take these courses:
EP101 Employment Preparation 30 1
MT110 Business Math 60 3
Totals 720 34


Module One: Front Office

CP120Office Procedures & Basic Keyboarding (No prerequisite, 3 Semester Credit Hours)
This course provides an introduction to administrative duties and office procedures including telephone techniques, files and records management, human relations, office organization, and management. Also presents the fundamentals and proper usage of the keyboard and 10-key adding machine. Proper hand and body positions are taught to build speed and accuracy in keying alphanumeric data.

CP140 Word Processing Applications (Noprerequisite, 3Semester Credit Hours)
This course instructs the student in the operation of word-processing software on the personal computer, centering, formatting, editing, printing and replacing text. Importing text and graphics documents created in other computer application programs will be covered as well as exporting documents to other application programs. The student will learn how to create typical business documents from an array of industry consortiums including law, magazine, book and newspaper publishing, flyers and more.

CP210 spreadsheetApplications (Prerequisite: CP120, 3Semester Credit Hours)
Students use the electronic spreadsheet for multiple usage scenarios including accounting and database applications. Problems are solved using spreadsheet software. There is an emphasis on the use of the computer in financial planning. Students use programming techniques unique to spreadsheet applications, and present information in tabular and graphic form. Integration of information from database, spreadsheet, graphics and text files into meaningful formats is covered.

Module Two: Human Resources/Management and Marketing

BM100 Introduction to Business &Ethics (No prerequisite, 3 Semester Credit Hours)
This Course is an introduction to business administration and management, marketing, finance, human resources and economics in the America market place. Aspects of business, including the relationship of business to the social, economic, and political worlds will be covered. The history of the American economy and a comparison of the free enterprise system to other economic systems will be discussed.

BM120 Principles of Management (No prerequisite, 3 Semester Credit Hours)
This course examines the historical and philosophical roots of management as well as current management theory and practices in the management role and in the human resources role. The critical success factors leading to effective performance in the roles of planner, decision maker, organizer, leader, motivator, controller and manager of a diverse workforce in a changing environment are identified and evaluated.

BM130 Principle of Marketing (No prerequisite, 3 Semester Credit Hours)
This course purpose is to provide students with a firm foundation in fundamental marketing concepts, frameworks, and analytical approaches. All concepts will be accompanied by case studies in which companies, organizations, and the government have, or could have, applied marketing to solve their problems.

Module Three:

BM140 Introduction to Finance (No prerequisite, 3 Semester Credit Hours)
This course Introduction to Finance develops the three components of finance in an interactive framework that is consistent with the responsibilities of all financial professionals, managers, intermediaries, and investors in today’s economy.

AC111 Principle of Accounting 1 (No prerequisite, 4 Semester Credit Hours)
This course provides the student with an understanding of the fundamental principles, method, and procedures of accounting and the accounting cycle. Topics will include general and subsidiary ledgers, preparation of financial statements, reports and analysis of data of the general ledger, accounts receivables/payables, inventory, payroll and accounting for merchandise transactions and assets management. Journalizing, posting, preparing a trial balance and worksheet, adjusting and closing entries, and preparing a post-closing trial balance are also discussed.
AC260 QuickBooks for Accounting 1 (Prerequisite: AC111, 4 Semester Credit Hours)
This course provides an introduction to accounting with QuickBooks software. Students will learn how the double entry system of bookkeeping is implemented through QuickBooks’ system of document preparation. Students will enter sales, receivables, payables and purchases for a service business. Students will become proficient at using QuickBooks Navigators, Menus and Registers.

All three modules are required to take these courses:

EP101 EmploymentPreparation (No prerequisite, lSemester Credit Hours)
In this seminar, students will learn how to conduct a job search, including locating sources of employment, writing letters of application, creating a resume, and interviewing for a job with necessary follow-up procedures.

EN100 Communication& Customer Relations (No prerequisite, 3 Semester Credit Hours)
This course introduces students to effective written & verbal communication. They will explore the language of global business, alongside the study of leadership, management and communication across national boundaries with cultural understanding and awareness. In addition, this course provides students with the foundation of sound customer service and customer relations.

MT100 Business Math (No prerequisite, 3 Semester Credit Hours)
This course provides a review of basic mathematical functions with emphasis on practical problems including interest, discounts, percentages, and payroll. Proficiency is developed in performing business mathematical operations.